Delivery and Tracking - What You Need to Know

The delivery time

Expect your package to arrive within 6-12 days. You will receive an email with a tracking number so you can follow your delivery. Don't worry if the tracking doesn't update immediately; that sometimes takes time.

Possibilities to Track the Package
When you choose a delivery method with tracking, you will receive a convenient tracking link in your delivery confirmation email.

No Updates on the Tracking Link?
Thank you for your patience, Technology sometimes has to catch up with us. It may take up to 48 hours for the tracking link to be updated.

Where is My Package?
If you have selected a trackable delivery, you can click on the link in your delivery confirmation to keep track of the package's progress. Remember, it can take up to 48 hours for an update to appear.

Received Damaged Package
If the accident happens and the package arrives damaged, you should document it with pictures and immediately contact our customer service at

Unclaimed Packages
If the package is not collected within the given time frame, it will be returned to us and a handling fee will be charged. If you regret your purchase, it is therefore important that you collect the package and follow our standardized return process.

We always want to make your experience with us as pleasant and problem-free as possible. With this guide, we hope you feel both informed and safe.